Frequently Asked Questions

May 23, 2023

Shipping

Does my order qualify for free shipping?

Great news, shipping is free on all orders!

What is the shipping time?

All orders are packaged and mailed 1-3 business days from date of order.

Typically, orders take 3-5 business days to deliver once shipped. Please note, holiday seasons and weather may affect shipping times.

Returns

I do not process returns or exchanges at this time. If you have questions or concerns with your order, please email me at brilewisart@gmail.com.

I take the utmost pride in my products. Every time an item is sent out, I double and triple check your order prior to sending it out to ensure it will be perfect for you! If your item is defective in any way, please email me at brilewisart@gmail.com with photos of the defects.

Please note, once an order is packaged and mailed, I am no longer in control of the shipping process. I package each item with care to ensure it will be protected in transit; however, sometimes unique shipping circumstances may damage the product (please note this is very rare). If your print has been damaged in transit please email me. As shipping is outside of my control, I kindly ask you pay the shipping costs associated with sending your new print. Replacements for other products are handled on a case-by-case basis.

Ordering

Add as many items as you wish to your shopping cart while browsing the store. Once you are ready to checkout, do so by clicking the shopping basket icon (in the upper left hand corner). Follow the checkout instructions by providing your delivery information and selecting the payment method. I will ship your package as quickly as possible, I take great pride in getting your package shipped quickly after your order is placed.

Our support team is always happy to guide you at any step! Please contact us at brilewisart@gmail.com with any questions or needs!

Ordering for a large group

I love to see customers purchase my artwork for gifting, or for large group occasions. If you are wanting to place a large order, please contact m at brilewisart@gmail.com for special group pricing.

International Orders

At this time, my website does not allow for international orders; however, I am happy to accommodate international orders.

Please email me at brilewisart@gmail.com to make arrangements for an international order.

Please note, international orders do not qualify for free shipping, the price of shipping will be added to your order total.

Payment

You can select your preferred payment method at checkout. I accept secure payments via Credit Cards, Debit Cards & PayPal. I am unable to accept cash or check through my website.

Is there a watermark on the artwork?

No; the watermark will never come on any of the artwork sold. The watermark is placed on the photos of the products, to prevent the artwork from being stolen - as this has happened in the past.

How do I leave a review?

Thank you for asking! I love reviews! Following your order, look for an email from HelpfulCrowd (it may be in your Spam Folder, so be sure to check there). From that email, you will be taken to a page where you can leave a review.

I greatly appreciate reviews on my website, it helps me grow my small business and support my family!

If for any reason you are not satisfied with your product, please reach out to me at brilewisart@gmail.com and I will do my best to make things right!